Crisis Information

Mental Health Teams

Alternatively:

• Contact your GP
• Call NHS Direct on 0845 46 47 for 24 hour advice and information
• If you are concerned about an immediate risk of harm to yourself or others phone 999 and ask for the police or ambulance service.
• The Samaritans North Wales 01745354545, Powys 01597 823000
• The Community Advice and Listening Line (CALL) 0800 132737

Alternative Advocacy Services

DEWIS – Conwy and Denbighshire

Phone 01492 588366 / 01443827930.

DEWIS provide an advocacy service for individuals over 18 years of age, who have a learning impairment, or a physical disability, are a carer or an older person, in the Conwy County.

DEWIS in Denbighshire, provides an advocacy service for people over 65 years of age, or for carers of an older person.

ASNEW

Provide carer’s advocacy in Denbighshire. 01352 759332.

Benefits Advice Shop

Phone 01745 345145.

They cover both Conwy and Denbighshire Areas

‘The phone line is staffed by fully qualified welfare rights officers who will give you advice and information on all aspects of the welfare rights system. They provided confidential face-to-face advice. They also offer a specialist tribunal and representative service’.

Citizen’s Advice bureau

Denbigh – 01745 814336

Rhyl – 01745 334568

Llandudno – 03003301158

‘CAB provide free, confidential, impartial advice. CAB can assist with all sorts of issues. You may have money, benefit, housing or employment problems. CAB will provide you with an appointment and look at options with you from that point.’

Community Health Council

Denbighshire – 01978 356178

Conwy – 01248 679284

If you have any concerns or are unhappy about any aspect of service provided by BCUHB the community health council can assist in you raising a concern or complaint. They provide a free and independent advocacy service which is able to help patients or the people acting for them to raise a concern.

Shelter

Phone 01745 361444

For the Conwy and Denbighshire Areas Shelter Cymru advisors are the experts in housing law.

Their face-to-face services can provide advice on housing options. Shelter strive to give people the help they need and they campaign to achieve their vision of a safe, secure, affordable home for everyone.

Single Point of Access

Conwy – 0300 4561111

Denbighshire – 0300 4561000

SPoA has been developed to support the residents and professionals of Denbighshire. SPoA can provide information, advice and assistance about the services available to ensure that resident’s needs are met appropriately.

The SPoA Team consists of experienced staff from health, social care, and the 3rd Sector, who are able to provide information, advice and assistance about the services available.

This post is also available in: Cymraeg